THE RETURN POLICY

 At Beatitude, we ensure that when you purchase something on our platform, you have a memorable and hassle-free experience. However, if you do not find the product satisfactory and wish to return or exchange it, our easy return and refund policy will help you do so.

The following steps will give you a clear idea of the process, step-by-step.

1. A return or exchange request has to be placed within 48 hours from the time of order delivered, via your account portal on our website only.
2. As soon as you request reaches us, we will verify it against our criteria and make a decision to either accept or decline it. 
3. Once your return or exchange is accepted, we will update you via portal or mail and our team may send you a mail enquiring about account details for verification and refund purposes.
4. We will arrange the pickup of the product and all the details will be updated on the portal. You can view them from your account section.
5. The product will be picked up from your doorstep, and the courier arrangements required for this will be our sole responsibility.
6. Once we get the product in our warehouse, it shall be put under quality testing.
7. If the product qualifies the required parameters, we shall confirm the return or exchange via portal, or you will get a mail as well assuring a refund.
8. You are expected to receive the refund amount credited to your bank account within 7-10 business days from the date of return Saree received by us.
9. Exclusive Designer Sarees & Ready to wear sarees are not eligible for Return/Exchange/Refunds.
   
   
10. International Shipments:
    
    
1. In case of international shipments return/refund/exchange is not applicable other than for damaged products, and the concern has to be reported within 48 hours from the time of order delivered, via your account portal of our website only.
   
   
2. International orders which are undelivered due to any issues from the customer's end are not eligible for Refund. Hence, it requested to not place any refund request, in case of non-delivery of products wherein the customer was unreachable/out of station/has provided incorrect shipping information or any such issues which arose from the customer side.

 

Conditions Under Which Return Is Infeasible

There are certain circumstances under which Beatitude would not accept a return. The following are the parameters that have to be met for validating a return:

1. The product must be unused.
2. It must not have any stain, sweat, or body odor on it.
3. It must not be torn or damaged.
4. The price tags and/or paper tags should be unaltered.
5. The packaging and folding should be intact.
6. The product must not be washed or dry cleaned.
7. Any orders which are dispatched on an urgent basis, on customer request, before the dispatch timeline, will be ineligible for Return/Exchange/Refund.
8. Products purchased on any discount/offers/sale are INELIGIBLE for Return/Exchange/Refund.
9. Prepaid orders once dispatched from our warehouse, post confirmation from the client, is inapplicable for any cancellation and/or refund.
10. Products purchased using EMI options, available on the website, are not eligible for returns/refund/exchange. 
11. Box packaging is not returnable or refundable.
12. Please note, our Handloom/Handwoven/Handcrafted/Handpainted  sarees may have irregularities, for eg. in weaving, colour variations, colour spread etc are usual, and will not be considered as a defect/damage. Kindly reach out to our customer care team for any further information.

 

1. Products that are made on a “Pre-Order” basis are not eligible for any return/refunds/exchanges unless the product is damaged.
2. Exchange/Return/Refund will be accepted only in the case of a manufacturing defect or dispatch of an incorrect item.
   
3. Order placed for Sarees in exchange is ineligible for return/exchange/refund.
4. No return shall be entertained if the product is purchased with customization (Fall & Pico and/or Running blouse stitched or ready-to-wear)
5. Any order worth more than ₹50,000.00INR is not considered for Return/Exchange/Refund.
6. For Jewellery, return/exchange/refund is not applicable. Once the Jewellery is delivered to the customer, it is considered as the final sale involving no options of return/exchange/refund, so customers are requested not to place any return or refund requests post a Jewellery purchase. For Jewellery, the exchange can be done only in the case of a manufacturing defect, the request for exchange has to be made within 24 hours of receiving the product with unboxing video to claim the manufacturing defect. The exchange can be done with other Jewellery or any other product available on the Beatitude Website. NOTE: The order for the Jewellery has to be prepaid and COD (Cash on Delivery) is not allowed.
7. Blouses are not considered for return. Once the blouse is delivered to the customer, it is considered as the final sale involving no options of return/exchange/refund, so customers are requested not to place any return or refund requests post a blouse purchase. Please select size carefully or discuss with our team over WhatsApp or mail in case of any confusion regarding the size before placing the order.
8. Dupattas are not considered for return. Once the dupatta is delivered to the customer, it is considered as the final sale involving no options of return/exchange/refund, so customers are requested not to place any return or refund requests post a dupatta purchase.
9. Ready to wear sarees are not considered for return. Once the ready-to-wear saree is delivered to the customer, it is considered as the final sale involving no options of return/exchange/refund, so customers are requested not to place any return or refund requests post a dupatta purchase.

 

When Can You Cancel An Order?

Any purchase can be cancelled before the shipment process is initiated but the request for cancellation has to be raised within 48 hours of placing the order via your account portal of our website only. Once the shipment process is started, the product will not be eligible for cancellation. However, you can initiate a return once it is delivered to you. If cancellation is requested before the shipment/dispatch of the product, the entire amount you have paid will be returned. 

 

 

Disclaimer

We have done our best to display the colours of the products as accurately as possible on this site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. We request you to make allowance for such variation in the colour of the products as displayed on the website when compared to the product you have received.

 

The Customer should take note of the following: 

1. The colors red, maroon, and orange tend to reflect differently.
2. The colors green and blue may overlap, as is the case with off-white, white, and cream.
3. Sea Green sometimes looks Aqua Blue and the other way around.
4. Sequins and beads used to embellish the product tend to come off in spite of prudent care.
5. The tassels/pompoms used to embellish the product may vary with the color shown on the website and of every piece of particular Saree as it's Handwoven
6. The sequins, beads, zardozi with prel latkans used to embellish the product specifically blouses may come in variety as per the availability of the designs of the same.
7. In Kalamkari Sarees, as it is Hand-painted/Handcrafted and in Hand Painted/Hand block Print Sarees, color spread and irregularity in design is common, hence it won't be considered as damaged/defective and no return/refund/exchange request will be considered.

Refund policy

At Beatitude, we ensure that when you purchase something on our platform, you have a memorable and hassle-free experience. However, if you do not find the product satisfactory and wish to return or exchange, our easy return and refund policy will help you do so.

The following steps will give you a clear idea of the process, step-by-step.

1. A return or exchange request has to be placed within 48 hours from the time of order delivered, via your account portal on our website only.
2. As soon as you request reaches us, we will verify it against our criteria and make a decision to either accept or decline it. 
3. Once your return or exchange is accepted, we will update you via portal or mail and our team may send you a mail enquiring about account details for verification and refund purposes.
4. We will arrange the pickup of the product and all the details will be updated on the portal. You can view them from your account section.
5. The product will be picked up from your doorstep, and the courier arrangements required for this will be our sole responsibility.
6. Once we get the product in our warehouse, it shall be put under quality testing.
7. If the product qualifies the required parameters, we shall confirm the return or exchange via portal, or you will get a mail as well assuring a refund.
8. You are expected to receive the refund amount credited to your bank account within 5-7 business days.
9. In case of international shipments return/refund/exchange is not applicable other than for damaged products, and the concern has to be reported within 2 days from the date of receipt of order.

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The Refund Policies

Refunds will be processed only through net banking if it’s a COD order. For prepaid orders, we refund the amount only to the account from which you made the payment. We also ensure that your bank account information remains private and confidential.

The entire amount paid for any purchase shall be returned (this excludes the shipping charges if any) within 5-7 business days after the confirmation email is sent to you.

Disclaimer

We have done our best to display the colors of the products as accurately as possible on this site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We request you to make allowance for such variation in the color of the products as displayed on the website when compared to the product you have received.